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Delivery & Returns

UK Delivery
We deliver wallpaper to the UK free of charge, by trackable courier. UK delivery will normally be within 3 working days from order for our stocked rolls. The Wallflower artworks will be delivered in approximately 2 weeks, as these are hand finished to order. If required sooner please let us know.

Samples are sent by 1st class post.

International Delivery
For some countries we will be able to recommend a local representative or distributor from whom you can order Polly Dunbar Decoration products.
If ordering from us directly, we deliver stocked wallpaper internationally by trackable courier usually within 1 week, depending on your delivery country. When ordering from us directly, please note that the customer is responsible for any customs duties and/or taxes levied at the point of entry into the destination country.

Samples are usually posted by Airmail, and there may be a cost for sending outside of the UK.

If you wish to return anything bought from us directly, we’ll be happy to refund or exchange a product providing it’s in fully resellable condition. Returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).

We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung.

Note that we can’t refund custom products, which are made to order, including hand finished Wallflower artworks.

To arrange a return please contact us.